• Form fields define what form and inputs a ticket submitting user needs to fill out to submit a ticket
• They are configured inside the Template Edit view, Form Fields option on the left hand side
• To edit form fields, you must first enter edit mode using the Edit Template button at the bottom

Template Edit view

Adding and Removing Fields

• New fields can be added below existing fields by clicking the Add Field button at the bottom, inside Edit Mode
• You can also insert new fields below an existing one, or duplicate an existing field, using the hamburger menu (3 horizontal lines) beside each field
• You can also remove fields using the hamburger menu dropdown option

Rearranging Fields

• You can rearrange fields by using the drag handle icon (6 dots, beside the hamburger icon), and dragging the field to the desired position

Field Types

Form Fields have a type ****associated with them, which determines what input the end user sees when filling out the form. The following types are currently supported:

• Text: Basic text input, with options to restrict to alphanumeric or email
• Checkbox: Yes or no input
• Select: Dropdown select input, with support for nested options
• Date: Single date or datetime input
• User: Select from a list of users in the workspace user roster, or user groups. This input can be used as a dynamic routing option in workflows
• File Upload: Upload a file or attach a link
• Number: Basic number input, which an option to use a formula to compute this value based on other form inputs