Roles define which permissions inside the Jetdocs app a user has access to. For example, certain users may have access to administrative controls, user management, template creation or access to analytics.

There are 2 levels of roles: on the organization and workspace level.

Organization Roles

• There are 2 organization level roles: Organization Admins and Users
• Organization Admins have access to managing all workspaces, as well as the organization’s roster and setting other users to Organization Admins
• Users may still be Admins of individual workspaces
• Organization roles can be managed through User Management → Organization Users in the Jetdocs UI. You can only access this UI if you are an Organization Admin, or an Admin or Manager of a specific workspace

Workspace Roles

• There are 4 workspace level roles: Admin, Manager, Editor, and Member
• Admins have the highest level of permission for a workspace and are able to use all controls such as managing users, editing templates, and viewing analytics
• Managers are able to manage workspace users, user groups, and view analytics
• Editors are able to view the Catalog Builder and create/edit templates
• Members, as well as all the above roles, are able to submit tickets through the Catalog and track ongoing tickets in the Ticket Hub
• Workspace roles can be managed in the User Management → Workspace Roles UI