Ticket submission is done through the Catalog tab in the main Jetdocs UI. To get started with submitting a ticket, you can select a Template to pull up the form used for ticket submission. Templates are configured in the Catalog Builder tab (See Managing Templates documentation to learn more).

Templates can be selected in multiple ways: Clicking the templates in the UI, using the “Search” function in the top left, or Create Ticket in the top left to find the correct template to use

You can click on ”Machine Failure and Repair” to pull up the corresponding ticket form to fill out

Selecting a Template will pull up the form on the right side of the UI to fill out. Once the required fields are filled out, you can click Submit Ticket at the bottom, and the ticket will be routed to the correct users for resolution.

Submit Ticket UI

Drafts

• You can partially fill out a ticket, but not submit it, by clicking the Save Draft button instead of Submit Ticket
• Saved drafts can be accessed from the left hand menu option in the Catalog, where you can choose to re-save the draft with new form data, delete the draft, or submit the ticket (Which will also delete the draft)

Submitting similar tickets

• You can view your recently submitted tickets in the New from Recent menu option on the left hand side
• These can be used as a starting point for new tickets: if you only need to change a few things from a previously submitted ticket, you can load the form with previously submitted values, apply the necessary changes, and click Submit Ticket at the bottom