Submitted tickets can be done inside the “Ticket Hub” tab in the top menu of the Jetdocs UI. This provides a list of tickets you have submitted, are assigned to you, or you are a responder on (See Who is a Responder documentation to learn more). Workspace Admins can also view all tickets submitted within that workspace in this UI.

Finding Tickets (Filters and Views)

• A View is a set of filters applied to the list of tickets that are loaded into the Jetdocs UI.
• When you initially load the Ticket Hub, the default “View” that is selected on the left hand side is Inbox. This corresponds to the filters for In Progress tickets, and ones you are a responder on (Visible to the left of the Add Filter button above the tickets).
• You can click on the left hand menu Views to set a different set of filters. For example, clicking the “Submitted Tickets” view will change the filters to only look at tickets submitted by you (including completed tickets).
• The “All tickets” view will show all tickets you have visibility into, and should be a starting point for tracking down tickets.
• You can further apply filters as you want by clicking the Add Filter button and filtering by specific parameters. You can remove filters by clicking on the specific filter to the left of Add Filter which opens the configuration modal allowing you to Reset filter.

Saved Views

• By default, every user has the same set of pre-defined Views such as “Submitted Tickets”, “Inbox”, “Assigned”, ect. Selecting these and observing the filters section shows which filters correspond to which View.
• You can create custom sets of saved filters as a Saved View by applying the filters you want using the filter section controls, then clicking the bookmark icon in the top right to save the view and give it a label
• This saved view will be available to load in the future without having to manually redo the filters

Saving filters as a view

Finding old tickets

• By default, the Ticket Hub will load up to 3000 latest tickets that are visible to a user.
• You can see the total number of tickets loaded, the total number of tickets filtered down based on filters, and the oldest loaded ticket near the bottom of the table
• To load older tickets, you can change the “Date” filter with a specific end date, which will force the system to load the 3000 most recent tickets based on the end date

Number of filtered tickets out of number of loaded tickets, and the date of the oldest loaded ticket

Changing the data displayed in the Tickets table

• Similar to configuring filters to change which tickets are shown in the table, users can configure the column layout of the table to change the data displayed in each ticket row